Chatbots are becoming popular nowadays. As usual, many started building without knowing why it can be used and where it can serve better.
Take a look at this..
It is easy to build chatbot and difficult to design one. Especially to address customer needs,current status of built chatbots is like this
There is no intersection.
1. Do not overstate the capabilities of bots, which bots cannot do
2. Accept the lack of contextual and memory of the bot , upfront
3. State the fact, we need your intents in answers – Simple Yes, may lead to another branch
4. Provide manual assistance (like dial 0 in IVR) as stand by
5. State clearly that bot is not trained to understand emotions or urgency (which human understand much better)